Shipping Policy – KMTDiscovery

1. Introduction

At KMTDiscovery, we aim to deliver all physical products, documents, and requested materials in a reliable, timely, and transparent manner. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

This policy applies to all physical deliveries related to KMTDiscovery services, including printed reports, documents, merchandise, partner products, and any other deliverable items requiring physical transportation.

2. Order Processing

2.1 Processing Time

All orders go through a processing stage before shipment. Processing includes order verification, packaging, and quality checks.

• Standard processing time: 1–3 business days
• Custom or special orders: 3–7 business days depending on complexity
• Large bulk orders: May require additional processing time (customers will be notified)

Orders are not processed on weekends or public holidays unless otherwise stated.

2.2 Order Confirmation

After placing an order, customers will receive:

• Order confirmation email or SMS
• Payment confirmation (if applicable)
• Estimated delivery timeline

If any details are incorrect, customers should contact us immediately at shipping@kmtdiscovery.com

3. Shipping Coverage Area

KMTDiscovery currently provides shipping to:

3.1 Domestic Delivery (Rwanda)

We deliver across all districts in Rwanda, including:

• Kigali City
• Northern Province
• Southern Province
• Eastern Province
• Western Province

3.2 International Delivery

We also support selected international shipping depending on product type and partner availability. Countries served may vary based on logistics partners.

Customers will be informed if international shipping is available for their order.

4. Delivery Timeframes

Delivery time depends on location and shipping method.

4.1 Within Kigali

• Estimated delivery: 1–2 business days
• Same-day delivery may be available for urgent orders (extra fee applies)

4.2 Other Regions in Rwanda

• Estimated delivery: 2–5 business days

4.3 International Shipping

• Estimated delivery: 7–14 business days
• May vary depending on customs clearance and destination country

5. Shipping Methods

We use trusted logistics partners and delivery systems, including:

• Local courier services
• Motorcycle delivery (for Kigali and nearby areas)
• Postal services (for selected deliveries)
• International courier partners (for global shipping)

The shipping method is selected based on:

• Delivery location
• Package size and weight
• Urgency of delivery

6. Shipping Fees

Shipping costs are calculated based on:

• Delivery location
• Package size and weight
• Delivery speed (standard or express)

6.1 Fee Transparency

Customers will always see or receive shipping costs before final confirmation of their order.

6.2 Free Shipping

From time to time, KMTDiscovery may offer:

• Free shipping promotions
• Discounted delivery campaigns
• Special offers for bulk orders

These offers will be clearly communicated on the platform.

7. Order Tracking

Where applicable, customers may receive:

• Tracking number
• Delivery status updates
• Notifications via email or SMS

Customers can use the tracking number to follow their order through courier systems or our support team.

8. Delivery Attempts

If delivery is unsuccessful:

• The courier will attempt a second delivery
• Customers may be contacted to reschedule
• Orders not received after multiple attempts may be returned to sender

Additional delivery fees may apply for re-delivery

9. Delays and Exceptions

While we aim for timely delivery, delays may occur due to:

• Weather conditions
• Traffic or transportation disruptions
• Customs clearance (for international orders)
• Public holidays or peak demand periods
• Unforeseen logistical issues

In such cases, KMTDiscovery will notify customers and provide updated timelines.

10. Damaged or Missing Items

If an order arrives damaged or incomplete:

10.1 Reporting

Customers must report the issue within 48 hours of delivery by contacting:
info@kmtdiscovery.com

10.2 Required Evidence

• Photos of the damaged package/item
• Order number
• Description of the issue

10.3 Resolution

Depending on the case, we may offer:

• Replacement of the item
• Partial or full refund
• Re-delivery of missing items

11. Address Accuracy

Customers are responsible for providing accurate delivery information, including:

• Full name
• Correct phone number
• Detailed address and location description

KMTDiscovery is not responsible for delays or losses caused by incorrect or incomplete addresses.

12. Failed or Returned Deliveries

Orders may be returned if:

• Customer cannot be reached
• Incorrect address was provided
• Delivery is refused without valid reason

Returned items may incur:

• Re-delivery fees
• Storage fees (if applicable)

13. International Customs and Duties

For international shipments:

• Customers are responsible for customs duties and import taxes (if applicable)
• Delivery times may be affected by customs inspections
• KMTDiscovery is not responsible for customs delays

14. Policy Updates

KMTDiscovery may update this Shipping Policy at any time to reflect:

• Changes in logistics partners
• Regulatory updates
• Service improvements

The updated version will always be posted on our website.

15. Contact Information

For any shipping-related inquiries, support, or issues:

• Email: info@kmtdiscovery.com
• Website: https://www.kmtdiscovery.com